Westfield Bellevue Mall, a premier shopping destination in Bellevue, Washington, sought to enhance its shopping experience by implementing cutting-edge technology. Inspired by the innovation showcased in Amazon Go stores, the mall aimed to introduce a seamless, automated checkout and billing system to reduce wait times and elevate customer satisfaction.
Tech4Biz, a leading provider of advanced retail solutions, partnered with Westfield Bellevue Mall to design and implement a customized smart basket solution branded as ShopEase.
To provide Westfield Bellevue Mall with a comprehensive, automated checkout system leveraging advanced sensor technologies, AI-powered billing, and real-time payment integration to eliminate checkout lines and enhance the overall shopping experience.
Westfield Bellevue Mall experiences a large volume of daily visitors, necessitating a system capable of handling peak hours efficiently.
The new solution needed to seamlessly integrate with existing POS and inventory management systems.
Ensuring that the technology was intuitive and easy for customers to adopt.
Preventing billing errors and ensuring robust anti-theft measures.
Tech4Biz developed and implemented ShopEase, a smart basket solution tailored to the mall’s unique requirements. The solution combined the following features:
Equipped with weight sensors, RFID scanners, and image recognition cameras to detect items placed in the basket.
Real-time item tracking and pricing updates displayed on an integrated LCD screen on the basket handle.
An AI algorithm cross-verifies items using RFID and visual recognition to ensure accuracy.
Automatic bill generation upon completion of shopping.
Customers could link their smart baskets to the mall’s ShopEase app for real-time updates, personalized offers, and payment options.
Integration with NFC, QR code payments, and digital wallets like Apple Pay, Google Pay, and credit cards.
Dashboards for mall operators to monitor usage, generate reports, and manage inventory in real-time.
Conducted workshops with the mall management to understand customer behavior and operational needs.
Customized the ShopEase system to align with the layout and existing infrastructure of Westfield Bellevue Mall.
Deployed 2500+ smart baskets across the mall.
Installed RFID gates and configured centralized management systems.
Conducted hands-on training sessions for store associates and technical teams.
Launched a pilot program in select stores to gather feedback and fine-tune the system before mall-wide rollout.
Average checkout time decreased by 70%, eliminating queues during peak hours.
Over 90% of surveyed shoppers reported a smoother and faster shopping experience.
Streamlined inventory management and billing processes.
Shoppers spent 15% more on average due to reduced friction and personalized offers through the app.
The implementation of the ShopEase solution at Westfield Bellevue Mall demonstrates the transformative potential of automated checkout systems in modern retail. Tech4Biz successfully delivered an end-to-end solution, setting a new benchmark for customer convenience and operational excellence.
If you’re looking to revolutionize your retail operations, contact Tech4Biz for innovative, tailor-made solutions.